FURUNO Service Provision Scheme for the Clients
FURUNO has a three-tier service provision scheme, which consists of
- FURUNO Worldwide Service Network
- FURUNO Service Management System (SMS)
- Fly Away Spare Parts Kit (FASK).
FURUNO delivers service and technical support to the clients through the combination of these three elements.
FURUNO Worldwide Service Network, with four service centers around the world, is able to respond to any service enquiries round the clock. Subsequently, all the service requests are to be handled using SMS, and the service work coordination is to be arranged to make sure that the service work is delivered in time. Finally, the actual service work is to be conducted by FURUNO-authorized service engineers, who make full use of FASK.
FURUNO Worldwide Service Network
FURUNO’s Worldwide Service Network provides spare parts and professional technical support/service to our clients around the world. The Service Network is led by four continental service centers in Japan, Germany, the U.S., and Singapore together with authorized service agents in more than 40 countries.
These service centers and agents are in charge of coordination and arrangement of service and technical support for FURUNO equipment onboard vessels at main ports around the world through exchange of information amongst them. This global service framework, together with FURUNO SMS and FASK, enables us to provide a rapid response to demands of our clients, hence delivering service to ships in the next port of call.
FURUNO SMS (Service Management System)
FURUNO is setting the service/technical support framework in order to streamline its whole process. FURUNO SMS is a web-based application by which every step involved in service provision to our clients can be organized electronically through online application and management forms. All the service agents of FURUNO can look into the service work progress so that they can keep track of their clients’ situation. FURUNO SMS covers from submission of service request from the clients through implementation of the service work and its documentation so that every step in the whole procedure can be performed systematically.
FURUNO Service Management System (SMS) Overview
FASK (Fly Away Spare Parts Kit)
In order to facilitate much faster and more efficient service around the world, FURUNO has placed FASK (Fly Away Spare Part Kit) for all the merchant marine equipment range at its spare part depots at 10 locations worldwide (Japan, South Korea, Taiwan, Singapore, Australia, Germany, Spain, the UAE, South Africa and the US). Together with the dispatch of trained technicians, FASK enables FURUNO to quickly supply replacement parts.
In case of emergency, four FURUNO Service Centers can respond to the service request by sending the service staff and spare parts from the nearest service center available.
